Shipping Policy
General Shipping
Please allow 1 additional business day for order processing when
estimating expected delivery dates. Please note: A number of the
Natural Products that we carry are produced by small family
operated manufacturers. Because of this there can be unexpected
delays in delivery. We will notify you of any delays.
You will be charged
based on the weight of your order and destination address as
calculated using the shipping rates provided by The United States Postal Service.
Upon
shipment of your order, you will receive a confirmation email with
tracking number.
U.S. Shipping
We are shipping your items from Denver, Colorado. This
means that you can typically expect a 2-3 day delivery in the
Central USA. For destinations on the East Coast, please allow 6-8
days for delivery. We do offer expedited delivery options, but, of
course, they tend to cost a bit more.
International Shipping
We can ship to virtually any address in the
world. Some international destinations prohibit the transportation
of certain items. We reserve the right to refuse any transaction,
domestic or international, for any reason.
We utilize the United States Postal Service for all
of our non-U.S. international deliveries as tracking services are
provided. You will be contacted with the shipping charge upon
receipt of your order. Some International orders will be held to verify payment and shipping information. If there is any delay you will be notified by email.
However, laws are
different in every country and it is the customer's responsibility
to check with the respective Customs Office for permission of
shipment of specific products. Customers are responsible for any
duties or taxes that may apply. If the package is seized by
Customs for any reason and we do not receive the package back, we
will not issue a refund. MaggiesCottage.com reserves the right to
refuse any Domestic or International orders. For new international
customers, full payment by certified funds may be required before
shipment. Buyer is responsible for all taxes, duties, tariffs and
customs laws in Buyer's country.
Return Policy
We appreciate
your business, however in the unfortunate circumstance that you
may need to return an item, please review the following
merchandise return policy:
Unopened items that
you would like to return, may be accepted within 7 days
from date of delivery. We are unable to accept open items and
certain items including (but not limited to) razors, shavers,
dental care, hair care or edibles for return, unless they are
defective upon receipt (please see Refund Policy for details).
If you wish to return these items, please contact CustomerSupport@MaggiesCottage.com
for
instructions.
Please contact Customer Support to obtain a Return Merchandise Authorization
(RMA) code.
The Return Merchandise
Authorization code must be clearly shown on the outside of the
returned packages or on the shipping label. We cannot accept
returned merchandise without a proper RMA code shown as
requested.
Enclose the packing
slip and indicate the Return Authorization Code, the number of
items you're returning, the reason for return.
Refund Policy
You can expect a refund
in the same form of payment originally used for purchase, usually
within 7 to 14 business days of our receiving your return at our
facility. If the refund is due to a shipping error by us, then we
will refund your shipping charges for returning the items to us
(RMA code is required. See Return Policy).
Unless damaged or
defective, a 15% restocking fee is associated with all returns,
to recover credit card merchant fees, banking fees, service
fees, manufacturer penalties, postage, cost of correspondence,
and handling costs (i.e., labor, telephone, fax, et al.) of
returns to MaggiesCottage.com. (This fee may be reduced at
MaggiesCottage.com's discretion depending on
circumstances.)
You will be issued a
store credit if an item is defective or damaged during shipment,
or if MaggiesCottage.com was at fault for wrong shipment and/or
missing parts. (See Damaged or Incorrect Shipments below for
details.)
Damaged or Incorrect Shipments
We make every effort to safely secure and
ship all packages, but we understand that sometimes merchandise
can be damaged during the shipping process. Merchandise damaged
during shipping should be reported to us within 24 hours of
receipt. We will contact the shipping company for visual
inspection of the merchandise and box. We will then issue you
credit for the amount of any confirmed damaged
merchandise.
*Reminder: all claims
relating to damaged or incorrect shipments must be made no
later than 24 hours after the items have been
received.*
Undeliverable, Refused, and Incorrect Shipping Addresses
In the case that a shipment is undeliverable, refused or delivered to
an incorrect address (incorrect zip code, missing
apartment/suite/office number/name, etc.) due to customer error,
the customer will be charged for both the original shipment
charges and the re-shipment charges. For customers who select to
cancel their returned orders, the order will be subject to a
re-stocking fee (see Returns Policy). Shipping costs cannot be
refunded.
Back Orders
Although every attempt is made to maintain inventory of
each product we carry, occasionally we may run out of certain
products. In this event, we will give you an estimated time of
availability and give you the choice of canceling the out-of-stock
items, holding off shipment of your entire order until the product
is available, or receiving a partial shipment of the in-stock
items first and the out-of-stock items when they are
available. |
